PRIVACY POLICY

Automobile Northstar Inc. ('Northstar Auto', 'we', 'our', or 'us'), operating at 60 Rue Gélinas, Laval, QC H7M 2Z5, is dedicated to safeguarding the personal privacy of our customers, website visitors, and business partners. This Privacy Policy governs our collection, use, disclosure, and protection of personal information in accordance with Quebec's Act Respecting the Protection of Personal Information in the Private Sector (Law 25) and Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

When you interact with our website, request a collision or mechanical appraisal, or purchase recycled auto parts, we may collect the following information:

• Contact Information: Full name, telephone number, residential/business address, and email address.
• Vehicle Information: Vehicle Identification Number (VIN), make, model, year, trim, mileage, license plate number, and digital photos of vehicle damage.
• Insurance & Claims Details: Insurance provider name, policy number, claim number, and adjuster contact details when direct billing is authorized.
• Transaction & Payment Data: Invoicing records and payment verification for completed repair services or parts transactions.
• Technical Browsing Data: IP address, browser type, device identifiers, and aggregated site interaction metrics via privacy-compliant analytics.

We collect and use personal data strictly for legitimate automotive business operations, including:

• Formulating accurate repair estimates and collision damage assessments.
• Performing authorized auto body, mechanical, A/C, and painting services.
• Communicating work progress, supplementary repair authorizations, and completion notifications.
• Submitting direct billing documentation to your designated insurance company with your authorization.
• Fulfilling, packaging, and shipping used OEM auto parts across Canada and the United States.
• Complying with Quebec provincial safety laws, tax obligations, and legal record-keeping requirements.

We do not sell, rent, trade, or monetize your personal data. We disclose personal information solely under the following circumstances:

• Insurance Companies & Adjusters: Sharing damage photos, itemized estimates, and repair invoices to process authorized insurance claims.
• Parts & Logistics Partners: Providing delivery addresses and contact information to freight carriers (e.g., Canada Post, FedEx, freight logistics) for parts shipments.
• Regulatory & Legal Authorities: Complying with SAAQ vehicle registration transfers, police accident report investigations, or lawful court orders.

We employ administrative, physical, and digital safeguards to protect your personal information against unauthorized access, loss, theft, modification, or disclosure. Electronic estimates and customer records are stored on secure servers, and physical repair orders are kept in access-controlled administrative areas. We retain your information only as long as necessary to fulfill the purposes outlined or to comply with statutory accounting and warranty requirements.

Under Quebec privacy legislation, you hold the following rights regarding your personal information:

• The right to access the personal information we hold about you and receive a copy.
• The right to request rectification of inaccurate, outdated, or incomplete data.
• The right to withdraw your consent to data processing at any time (subject to contractual or legal obligations).
• The right to request information regarding data governance policies and retention schedules.

For any questions, access requests, or privacy concerns, please contact our designated Privacy Officer: